Help

How To Order To order, simply follow these instructions..
1. Once you have found the item you wish to purchase, text in order instructions will be shown with the item. (For mobile games make sure you have checked if your phone is compatible)
2. Using your mobile text BC followed by a space and then the unique 6-7 digit item code to 3220
3. You will then receive charge messages sent to your mobile phone, once the full charge has been received you will then be sent the item link.
4. A link will then be sent to your mobile phone. Click on this link and you will be able to download the item to your phone, please remember to save the item. Please Note: All Chilli Services are available to Vodafone customers only.

FAQ's
Orders
1. I have Ordered / been charged for content and haven't received it?
A- If you are on pay as you go, check that you have enough credit to purchase your item.
B- check that you have had all charge messages. E.g. "this is charge message 1 of 4." This would mean there are another 3 charge messages to come through. If you have received all the charge messages but no link to download the content, speak to you provider about setting up your mobile phone to accept WAP push messages. If your handset is set up to accept WAP push, call our helpline and we will gladly resend the item to you free of charge.
2. I have ordered a game and it doesn't seem to be working?
A- Firstly, have you checked the compatibility of the game, either on the Chilli WEB site or with our telephone support? There is a high chance that the game is incompatible with your handset. Please contact our support for further assistance, we will try and replace your game with a compatible one.
B- If the game is compatible with the handset, then you may need to reboot the mobile handset, you can do this by removing the battery while the phone is turned ON. Simply turning the phone off and back on will not reboot the phone. The battery must be removed completely. Now retry playing the game.

Downloading Items
3. When I try to download my content I get an error 'Ticket Expired'?
A- This only really happens if the content has been accessed more than 5 times, delete the link from the handset, give our support line a call, and we will resend a new one free of charge.
4. When I try to download my content I get an error 'Item too large '?
A- The file may be too large for the mobile cache (Cache. Is an allocated space of memory where an item is downloaded, before it is saved by the user to the handset. On certain handsets the size of the cache can be the same size as free space on the handset but it can also be a fixed size.) It is possible you do not have enough free space on your handset (Not memory card). Check to see if you have enough free memory on the handset.
5. When I try Downloading I get error 'Unsupported content type'?
A- Firstly check to see if your phone supports that particular content, for example if it's an mp3 track (Does your handset play MP3s)? Please contact our support for further assistance, and we will try and sort you out with content that is compatible.
6. I have started to download a 5 minute video and half way through it stops downloading.
A- 5 Minute videos have a much larger file size than the average video. This means there can be several compatibility issues with your mobile. The file may be too large for the mobile cache (Cache. Is an allocated space of memory where an item is downloaded, before it is saved by the user to the handset. On certain handsets the size of the cache can be the same size as free space on the handset but it can also be a fixed size.) It is possible you do not have enough free space on your handset (Not memory card). Check to see if you have enough free memory on the handset, Minimum 3mb. The memory card can be completely filled. Please contact our support line for further help.
7. I have ordered a Ringtone but I can hardly hear it on my phone?
A- Our Ringtones are set at a particular volume, on some handsets it may seem too loud and on others too quite, make sure you have your volume turned up on your handset.

Marketing
8. I want to end a subscription
A- Chilli does not operate a subscription service and we only charge for content that has been ordered. If you don't want to receive free promotional messages from us Send STOP to 3220
9. I would like to be removed from the marketing list.
A- To be removed from our marketing list, please send STOP to 3220 Please Note: All Chilli Services are available to Vodafone customers only.

For any other queries our dedicated help team will be happy to assist you. Please find contact details below.
By Phone - NZ Free phone 0800 444490 Or Email - support@mobilechilli.com